ShotSumo
FAQ
The questions that actually come up. If yours isn't here, the feedback form reaches the person who writes the code.
Screenshots come out blank, or capture does nothing — why?
ShotSumo needs the Screen Recording permission, which macOS grants in System Settings › Privacy & Security › Screen & System Audio Recording.
The part that catches everyone: the permission only takes effect after ShotSumo is relaunched. Granting it while the app is running changes nothing until you quit and reopen it. If capture still returns a blank image after a relaunch, remove ShotSumo from that list, add it back, and relaunch again.
The hotkey doesn't do anything — why?
Region capture is ⌘⇧9 by default. Window capture and full-screen capture ship unbound — deliberately, so a fresh install can't steal a shortcut you already use — and have to be assigned before they do anything. All three are rebindable in Preferences.
If ⌘⇧9 itself does nothing, another app has almost certainly claimed it first; rebind ShotSumo's to something else rather than hunting for the other app.
Where do saved files go?
The first time you press ⌘S, ShotSumo asks you to choose
a folder in the standard macOS dialog. There is no built-in default — the app doesn't
pick a folder on your behalf. Every save after that goes straight into that folder, with
no dialog, named ShotSumo_yyyy-MM-dd_HH-mm-ss.png.
You can change the folder at any time in Preferences, and turn on revealing the file in Finder the moment it's written. If the folder later becomes unreachable — an external disk that isn't mounted, a directory that was moved or deleted — ShotSumo asks you to choose again rather than writing somewhere you didn't ask for.
⌘C copies instead: a flattened PNG on the clipboard at full native resolution.
How do I back out of a capture or close the editor without saving?
Esc cancels the selection overlay, and also closes the editor. A right-click, or a click without a drag, cancels the selection too. Nothing is captured or saved when you cancel.
Why does a Dock icon appear sometimes?
ShotSumo lives in the menu bar and has no Dock icon while it's just sitting there. When an editor or Preferences window is open, a Dock icon appears, and it disappears again when the last window closes.
That's macOS, not a bug: an app with no Dock icon is also an app with no menu bar of its own, and the File and Edit menus have to exist somewhere. The icon comes and goes with the windows.
Does ShotSumo send anything anywhere?
No. No analytics, no telemetry, no crash reporting, no account — and in the current version, no network entitlement at all, so the app isn't even permitted to open a connection. Full detail, including what will change if a planned paid tier ships, is in the Privacy Policy.
Still stuck? Use the feedback form — it goes straight to the developer, no ticket number involved.