Support

Get in touch

Something broken, a question, or a feature you want: use the feedback form. It goes straight to the person who writes the code — there is no support queue, because there is no support department. You can leave an email address if you want a reply, or leave it blank and stay anonymous.

If you would rather write an email: feedback@tips-flow.com.

Screenshots come out blank, or capture does nothing

ShotSumo needs the Screen Recording permission, which macOS grants in System Settings › Privacy & Security › Screen & System Audio Recording.

The part that catches everyone: the permission only takes effect after ShotSumo is relaunched. Granting it while the app is running changes nothing until you quit and reopen it. If capture still returns a blank image after a relaunch, remove ShotSumo from that list, add it back, and relaunch again.

The hotkey doesn't do anything

Region capture is ⌘⇧9 by default. Window capture and full-screen capture ship unbound — deliberately, so a fresh install cannot steal a shortcut you already use — and have to be assigned before they do anything. All three are rebindable in Preferences.

If ⌘⇧9 itself does nothing, another app has almost certainly claimed it first; rebind ShotSumo's to something else rather than hunting for the other app.

Where saved files go

The first time you press ⌘S, ShotSumo asks you to choose a folder in the standard macOS dialog. There is no built-in default — the app does not pick a folder on your behalf. Every save after that goes straight into the folder you chose, with no dialog, named ShotSumo_yyyy-MM-dd_HH-mm-ss.png.

You can change the folder at any time in Preferences, and turn on revealing the file in Finder the moment it is written. If the folder later becomes unreachable — an external disk that isn't mounted, a directory that was moved or deleted — ShotSumo asks you to choose again rather than writing somewhere you didn't ask for.

⌘C copies instead: a flattened PNG on the clipboard at full native resolution.

Getting out

Esc cancels the selection overlay, and also closes the editor. A right-click, or a click without a drag, cancels the selection too. Nothing is captured or saved when you cancel.

Why a Dock icon appears sometimes

ShotSumo lives in the menu bar and has no Dock icon while it is just sitting there. When an editor or Preferences window is open, a Dock icon appears, and it disappears again when the last window closes.

That is macOS, not a bug: an app with no Dock icon is also an app with no menu bar of its own, and the File and Edit menus have to exist somewhere. The icon comes and goes with the windows.

Requirements

macOS 26 or later. ShotSumo is a native Swift app distributed through the Mac App Store, running inside Apple's App Sandbox.

Privacy, in one sentence

ShotSumo never sends anything anywhere: no analytics, no telemetry, no crash reporting, no account, and — in the current version — no network entitlement at all, so the app is not even permitted to open a connection. The full detail is in the Privacy Policy, including what will change if the planned paid tier ships.